Technical Support Basics Free Course is the one of the most important courses available on Coursera website, the site that contains the most important courses required in the current decade and the most requested by corporate executives.
About Coursera:
I think Coursera is the best site for those who wants to improve themselves. The site is offering a thousand of free course with a hundred of specialization for students all over around the world. Courses in the most important needed field in this decade like social media marketing and Facebook social media marketing are free in the site. The site offer its material for free and if you want the certificate you can add financial aid to your account and get the certificate for free too.
About the specialization:
This specialization is considered the backbone of the fundamentals of information technology, around which the specialization of information technology is centered because of the great technical support that it needs in order to deliver their work and not stop.
About this Free Course:
This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology.
This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology.
Skills You Will Gain in this Free Course:
- Binary Code.
- Customer Support.
- Linux.
- Troubleshooting.
- It supporting.
- Technical support.
Free Course offers by
The IT Support Professional Certificate program is part of Grow with Google, an initiative that draws on Google’s 20-year history of building products, platforms, and services that help people and businesses grow. Through programs like these, we aim to help everyone– those who make up the workforce of today and the students who will drive the workforce of tomorrow – access the best of Google’s training and tools to grow their skills, careers, and businesses.
Syllabus – What you will learn from this course:
Introduction to IT:
Welcome to Technical Support Fundamentals, the first course of the IT Support Professional Certificate! By enrolling in this course, you are taking the first step to kick starting your career in tech.
Hardware:
In the second week of this course, we’ll learn about what’s inside a computer. We’ll learn all about the hardware components or different pieces inside a computer.
Operating System:
In the third week of the course we will become familiar with operating systems. We discuss the operating systems that are most widely used today and learn how an operating system interacts with computer hardware.
Networking:
In the fourth week of this course, we’ll learn about computer networking. We’ll explore the history of the Internet and what “The Web” actually is. We’ll also discuss topics like Internet privacy, security, and what the future of the Internet may look like.
Software:
In the fifth week of this course, we’ll learn about computer software. We’ll learn about what software actually is and the different types of software you may encounter as an IT Support Specialist.
Troubleshooting:
Congratulations, you’ve made it to the last week of the course! In the final week, we’ll learn about the importance of troubleshooting and customer support.
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